Satellite TV

Consumer Satisfaction With TV, ISP Providers Falls Further

by Administrator on Dec 11, 2014

Most of us couldn't imagine life without our cable or satellite TV, high-speed Internet access and wireless communications. They've become basic utilities, and we pay handsomely for them. Yet, we aren't very satisfied with the service we get. According to the latest American Customer Satisfaction Index, customer satisfaction with subscription TV (cable, satellite and fiber optic service) and Internet service providers continues to decline. Satisfaction with pay TV fell 4.4 percent, to an ACSI score of 65 (on a 100-point scale), while ISPs -- which include many of the same companies -- dropped 3.1 percent to 63. These are the lowest scores of all 43 industries tracked by ACSI. "Customers question the value proposition of both, as consumers pay for more than they need in terms of subscription TV, and get less than they want in terms of Internet speeds and reliability," said Claes Fornell, ACSI chairman and founder. The survey finds that customers are much more ... Continue reading →

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